The Water Services Act 2012 (Act) came into effect on November 19, 2013. The Act will transform the operation of the water industry by removing unnecessary barriers to water service delivery and introducing a new complaints system for the purpose of better customer protection.
A water ombudsman, due to be operational from January 1, 2014, will enable customers to seek independent resolution of complaints and disputes with licensed water providers.
Water Minister Terry Redman said “The changes are the result of extensive consultation with industry and the community and will allow for increased competition in the water services sector.
“This means that for the first time, all water providers will operate under the same set of powers and obligations, allowing them to provide a full range of water services, including sewerage, and operate anywhere in the State.”
Alternative utilities to Water Corporation will now be able to offer services such as bulk water supplies, drainage and sewerage services which they were prevented from offering under previous legislation.